Who can stay at PHHH?
PHHH is for patients and/or their family members/caregivers. Guests must have a physical address and reside at least 50 miles outside of Davidson County (the only exceptions are parents of NICU babies and stem-cell transplant patients). A social worker will refer you to PHHH and will inform you to fill out a Background Check Form on the PHHH website to start the process. Patients as guests or the caregiver’s patient must be receiving life-saving treatment at one of the local hospitals at least 3x/week to continue to be eligible to stay at PHHH. Exception: Previous guests who have received life-saving medical treatment may return to stay at PHHH for follow up doctor appointments. And it is always prudent to have a backup plan, should a room not be available at PHHH when you need one.
How can I stay at PHHH?
PHHH can only accept guests through a referral application submitted by a hospital social worker.
What do I do after the referral is sent to PHHH?
The Guest Services Coordinator at PHHH will receive your referral from a social worker and will call you to answer any questions you may have, take some personal information, and create a room request. She will refer you to our website to complete the background check authorization form. PHHH maintains a waiting list and you will be updated on the availability of a room with your requested arrival date. Please note that a request is NOT a reservation.
When do I check in?
First-time guests should make every effort to check in between the hours of 9am-3pm. The orientation paperwork and tour for your first visit may take 15-30 minutes.
How long can I stay?
At PHHH, once you have been referred, completed your background check and have been told a room is available to you, you may stay for as long as you need, as long as you or your patient is receiving care at a local hospital at least 3x/week.
What is the cost of a room?
PHHH guests pay a $35 nightly fee for a single room and $45/night for a two-bedroom suite.
How many rooms may I have?
We allow one room per family. Most rooms have 2 queen size beds, and can accommodate up to 4 adult guests. Due to COVID-19, we are only allowing 2 people/room until further notice.
Is the House ADA accessible?
Yes, the entire PHHH facility is compliant with ADA requirements.
What is provided in your room?
Your room features a bedroom with two queen beds and a private bathroom. We provide you with bed linens, towels, cable television and wireless internet access. There is a telephone for guest use for OUTGOING calls in the PHHH lobby.
Is Transportation provided to and from the hospitals?
Shuttle Services are provided by Vanderbilt University Medical Center. The shuttle number to call is 615-936-1215 opt 3. The phone number for Yellow Cab is 615-256-0101. Please see the Transportation section of the website for more information.
Do you have Smoking Rooms?
No, PHHH is a smoke-free facility with a designated outdoor smoking area.
Are pets allowed?
Pets are not allowed at PHHH including therapy and emotional support animals. Working Service Dogs are considered on a case-by-case basis and MUST be PRE-APPROVED in advance of your reservation by the Guest Services Coordinator. No exceptions.
May I have visitors?
Yes, visitors are typically welcome at PHHH, but we are currently NOT ALLOWING guest visitors while we continue to manage the COVID-19 pandemic. This policy will continue until further notice.
How does the Day Services Program work?
PHHH hosts guests during the day who are on our waiting list or their patient is so critical, they sleep in their hospital room at night yet need daytime services such as laundry, computer time and free Wi-Fi access and the simple pleasure of a shower or a snack. We have hosted thousands of Day Services guests over the years. NOTE: This program is temporarily unavailable due to COVID-19.
Are children allowed to stay at the House?
Yes, children are welcome and often times are the patient, with on-going out-patient treatments. PHHH has a small children’s playroom with books and toys. Children must always be accompanied by a parent or caregiver.
Can family members take turns staying in a room?
Yes, since we limit our families to one room, we encourage you to rotate with your family. Please notify our Guest Services Coordinator of your interest in a rotation so we may keep track of who is at PHHH and can ensure background check authorization and other information and details are current and complete.