Guest Policies Handbook
Guests must adhere to all policies listed in our Guest Policies Handbook. We ask all guests to review these policies prior to arriving at PHHH for check in, and we mandate that all guests sign a document stating that they have read and reviewed all policies before they receive room keys.
Rooms
At PHHH, we have 30 guest rooms, some with one queen bed and others with two queen beds. 26 rooms are one-bedroom suites with a private bath ($35/night). We also have 4 two-bedroom suites ($45/night), which are reserved for guests based on needs and the discretion of the Guest Services Coordinator.
Pet Policy
Pets are not allowed at PHHH including therapy and emotional support animals. Working Service Dogs are considered on a case-by-case basis and MUST be PRE-APPROVED in advance of your reservation by the Guest Services Coordinator. No exceptions.
Transportation
Vanderbilt Hospital provides shuttle service for its patients and families from 6:30am-8:30pm. The VUMC shuttle does not run on weekends or holidays. You will need to provide your own transportation on these days. If your patient is located in other hospitals, you will need to arrange for transportation. Talk to your social worker or patient affairs coordinator.
Important Transportation Numbers:
- Vanderbilt University Medical Center: 615-322-5000
- Monroe Carell Jr. Children's Hospital at Vanderbilt: 615-936-1000
- Vanderbilt University Medical Center Shuttle: 615-936-1215 opt. 3
- TriStar Centennial Medical Center: 615-342-1000
- Ascension Saint Thomas Hospital Midtown: 615-284-5555
- Ascension Saint Thomas Hospital West: 615-222-2111
- Select Specialty Hospital: 615-284-4599
- Vanderbilt Stallworth Rehabilitation Hospital: 615-320-7600
- Yellow Cab: 615-256-0101
WiFi
PHHH provides free wifi to guests. You will receive the network and password during the Check-In process.
Food
Guests are welcome to keep food in the refrigerators and freezers. Each guest room is given a private locked locker in the kitchen area for non-perishable items. We also have a community pantry with donated goods available for all guests to enjoy. Our Guest Services Coordinator discusses food and kitchen use details and instructions with each guest.
Laundry
There are washing machines and dryers located on the first floor. They are free to use and detergent is provided through donations. The Guest Services Coordinator will review laundry policies upon check in.
Cost
Single rooms with a private bath are $35/night. Two-bedroom suites with a private bath are $45/night.
Courtesy Expectations
The safety of our guests, volunteers, and staff is our #1 priority. PHHH will not tolerate illegal, unethical, disrespectful or disruptive behavior. Your choice—or your guests’ choice—to violate our policies will result in your forfeiting the privilege to stay at PHHH. In addition, it is up to the discretion of our management to ask you to leave at any time. Returning to the property after being asked to leave will be considered trespassing and law enforcement will be called.
- Please note that you are required to use your room on a daily basis. If an emergency arises that requires you to be away overnight, you must notify staff prior to your absence. Please note that you may be asked to release the room.
- The sign in board is located next to the front desk. Please use your magnet to indicate if you are in or out. If you neglect to sign in, we will assume you have departed and may give your room to someone on the waiting list.
- Please unplug all electrical appliances, curling irons, etc. before leaving your room.
- Guests must be fully dressed in common areas—no pajamas, or bare feet.
- Please be respectful of other guests and their property. Be mindful that others may be sleeping at any time and keep noise to a minimum at all times.
- No profanity, yelling, or abusive language.